Frequently Asked Questions (FAQ) – updated on 27/04/2022
1. Water bill
(a) Who is charging the water usage?
[ANSWER] The Management (on behalf of Badan Pengurusan Bersama Menara Teega) is charging the water consumption usage.
(b) What is the usage of water before the amount goes beyond minimum water charge of RM10.00?
[ANSWER] Minimum Water Charges (RM10.00) is for the first 6 cubic meter and was established since Developer Management Period. All installed water meter is using standardized George Kent model.
[UPDATE] Starting May’22, the Minimum Water Charges shall be RM7.00 and is for the first 4 cubic meter. This effort was to synchronize with the Ranhill-SAJ minimum charges for domestic users.
[UPDATE] Starting Feb’24, the Minimum Water Charges shall be RM11.00 and is for the first 4 cubic meter. This was due to the hike for Ranhill-SAJ minimum charges for domestic users.
(c) How is the rate calculated after the minimum charge?
[ANSWER] After 6 cubic meter, the total water usage shall be multiplied by RM1.60 per cubic meter.
For eg., if 6 cubic meter used, the water charge shall be RM10.00 and if 12 meter cubic used, the water charge shall be 12xRM1.60 = RM19.20.
[UPDATE] Starting May’22, after 4 cubic meter, the total water usage shall be multiplied by RM1.60 per cubic meter.
For eg., if 4 meter cubic used, the water charge shall be RM7.00 and if 7 cubic meter used, the water charge shall be 7xRM1.60 = RM11.20
[UPDATE] Starting Feb’24, after 4 cubic meter, the total water usage shall be multiplied by RM2.55 per cubic meter.
For eg., if 4 cubic meter used, the water charge shall be RM11.00 and if 7 cubic meter used, the water charge shall be 7xRM2.55 = RM17.85.
(d) What is the water billing cycle?
[ANSWER-UPDATE] E-billing shall be issued monthly (starting May’22 billing cycle) to your registered email and can be checked via Selfcare portal.
Do take note that the water billing will have 2 months lag time due to the synchronization of monthly billing cycle for Maintenance Charges & Sinking Fund. There are a total of 1372 parcel units for Teega Mixed Development with water meters.
If there is any request for physical or adhoc water billing, it can be done by contacting the Management Office or to fill up Form 14A : Water Meter Reading – Adhoc Request Form.
E-billing was introduced since day one for environmental friendly purpose.
Only residents with the tenancy agreements pledged to the Management Office, shall have the physical water billing served to the mailbox.
2. Indah Water bill query.
(a) What is Indah Water bill for?
[ANSWER] Indah Water bill is for sewerage charges imposed by Indah Water Konsortium (IWK)
Related to water usage or a standard imposed by govt (not by Teega Management).
(b) Who is Indah Water Konsortium?
[ANSWER] Indah Water Konsortium Sdn. Bhd. (doing business as Indah Water or IWK) is a Malaysian national wastewater and sanitation company. It is a government-owned company under the Minister of Finance Incorporated, which has the task of developing and maintaining a modern and efficient sewerage system for West Malaysia.
(c)
Can I pay IWK bill on-line?
[ANSWER] YES.
https://www.iwk.com.my/customer/pay-bill
Feedback from one of the parcel owner in Teega
“According to IWK, if your unit is empty during the period of charges (billing months from July’20 to Dec’20) , you can request for waiver by producing proof that show the water meter reading is the same throughout.”
Kindly write-in and email to care@iwk.com.my
Extract from IWK website : https://www.iwk.com.my/domestic-customers
Vacant Premises
A premise which has been vacant for 6 consecutive months with water consumption up to 1m3 per month is eligible for a waiver of the sewerage charges. However, customer has to provide documentary evidence in the form of a Water Statement of Account during the vacant period and/or deposit payment/last payment receipt from the Water Operators on the termination and/or installation of water supply.Alternatively, the Statement of Account or documents from Tenaga Nasional Berhad showing nil usage or no power supply during the vacant period may be considered.
3. Property Tax (Cukai Harta/Pintu) query.
(a) Who is charging property tax for Teega?
[ANSWER] Majlis Bandaraya Inskandar Puteri (MBIP).
https://www.mbip.gov.my/
(b) Can I pay Property Tax on-line?
[ANSWER] YES. However, you will require to have your property tax account number for registering online or paying online. You can contact Majlis Bandaraya Inskandar Puteri (+607 – 555 5000 / +607 – 556 8007 or admin@mbip@gov.my) to retrieve the required info
To pay online ;
http://www.mbip.gov.my/en/citizens/e-service
https://mycukai.mbip.gov.my/ (BM language only)
http://johor.ekhidmat.my/ekhidmat/
(c) Can I request for waiver/refund from MBIP if my unit is vacant?
[ANSWER]
Yes if your unit has a floor space of more than 1000 sqft and could not be rented out after numerous effort at a reasonable rental rate. You are required to write in to penilaian@mbip.gov.my or contact Puan Hajah Fauziah (+607 5555000 ext : 5860) or Whatsapp +6017-757 6002.
Kindly download the following document from this link (BM language only)
No if your unit has a floor space of less than 1000 sqft or for resale or for own usage purposes.
4. Quit Rent (Cukai Tanah) query
(a) Who is charging Quit Rent?
[ANSWER] As Quit Rent is charged annually by Land Office (PTG) as a whole to the Landlord, Management is currently back charging it to individual parcel owner based on share units computation. It was established during Developer Management Period.
[UPDATE] Starting January 2022, Quit Rent would not be back-charged to parcel owner as it was integrated into the Monthly Charges with the adoption of Ordinary Resolution in the 4th Annual General Meeting.
(b) When will Quit Rent be converted to Parcel Rent which Land Office (PTG) will charge to individual parcel owner directly? (similar to Kuala Lumpur, Selangor, etc.)
[ANSWER] According to Johor Land Office Department (PTG), they are working on it currently and expected to be established in 2023/24.
5. Fire Insurance query
(a) Why is it mandatory for Joint Management Body/Management Corporation to purchase Fire Insurance as my bank had purchased on my behalf?
[ANSWER] In accordance with Strata Management Act 2013, it is the duty of Joint Management Body/Management Corporation to purchase the Fire Insurance on behalf for parcel owner. Kindly contact Management Office for a copy of the Fire Insurance Policy and submit to your respective banks.
(b) What is the billing cycle of the Fire Insurance charges?
[ANSWER] Our Fire Insurance coverage policy is from the period from 1st February to 31st January. It will be billed back to parcel owner on February invoice annually.
[UPDATE] Starting 2022, Quit Rent & Master Fire Insurance charges was integrated into the Monthly Charges, hence no billing back to parcel owner annually.
(c) How is my Fire Insurance charges calculated?
[ANSWER] The computation is based on share units.
(d) Why is the Fire Insurance charges not annualized into the Monthly Charges?
[ANSWER] As this not commonly executed in Johor state, the Management is currently looking into the integration to Monthly Charges via the adoption of Ordinary Resolution in Annual General Meeting.
[UPDATE] Starting 2022, Quit Rent & Master Fire Insurance charges was integrated into the Monthly Charges as per Ordinary Resolution #2 which was carried in the 4th Annual General Meeting.
6. Late Penalty Interest (LPI) query
a. Why is there late payment interest charge in my billing?
[ANSWER] In accordance with Strata Management Act 2013 and the Ordinary Resolution adopted in the past Annual General Meeting, the minimum interest of 10% per annum was adopted to be charged for outstanding/arrears more than 28 days. As SMA 2013 indicated that LPI must be charged once outstanding/arrears is more than 14 days, the Management allowed another 14 days as buffer in the accounts reconciliation and cheque payment transaction.
All LPI charges are generated automatically by the Property Management Software after 28 days from the date the invoice/billing is issued. Hence, please pay your dues on time.
b. Can the LPI be waived?
[ANSWER] The Management & Joint Management Committee are not empowered to waive any LPI as per the Strata Management Act 2013.
Any waiver would require to seek approval from the General Meetings.
7. TNB Bill query
a. Who is charging the electricity bill?
[ANSWER] Tenaga Nasional Berhad (TNB) is charging the monthly electricity usage.
b. Can I pay my electricity bill on-line?
[ANSWER] Yes. You can visit https://www.mytnb.com.my/ for more info.
You will require the TNB account number for the online mytnb account application. If you need Management to assist to retrieve your physical TNB bill for reference, kindly contact our Management Office number during office. You can retrieve the Management contact information from the Contact Us link.
c. What is the emergency number to call TNB?
[ANSWER] 15454.
https://www.mytnb.com.my/contact-us
d. How do I open/close TNB account?
[ANSWER] Refer to the following link : https://www.tnb.com.my/residential/my-tnb-account
8. Maximum allowable occupants per unit & Visitor query.
(a) How many person can reside in my unit in Teega?
[ANSWER] In accordance with Teega additional by-laws, section 2.1 (d) , kindly refer to the table below.
(b) Are visitors allowed during National Recovery Plan (PPN) period?
[ANSWER] Approval is required and for relevant matters only, however please register (48 hours before using Form7) with Management if your visitor/relative intend to stay over in your unit.
Note : Form 7 can be downloaded from teega.com.my/formsIn order to enter, approved visitors must adhere to our Covid-19 prevention SOP.
(i) Mandatory to wear a proper face mask at all time when at common property.
(ii) Mandatory to scan Mysejahtera QR code or Teega QR code.
(iii) Mandatory to perform body temperature check and if exceeding 37.5°C shall be barred from entering the premise.
(iv) No social gathering at common areas and a minimum of 1.5meter social distancing is mandatory.
(c) What are the criteria for the visitors to be approved in during National Recovery Plan (PPN)?
[ANSWER] Refer to the following link ; https://teega.com.my/2021/01/04/ref-form-7-enforcement-for-all-visitors/